Buyer FAQ
Questions buyers ask first
If your question is not answered here, the trade desk will reply in writing — usually the same business day.
- What is your minimum order quantity?
- Most fresh produce is sold by the full container load; processed lines such as makhana, chilli powder, garlic paste and dehydrated potato start at 1–5 MT. The MOQ is stated on each product page.
- Which Incoterms do you work on?
- We quote FOB, CFR, CIF and, on agreed lanes, DAP. The Incoterm is fixed in the sales contract along with the port of loading and discharge.
- What payment terms do you accept?
- Advance payment by bank transfer, or an irrevocable letter of credit at sight from a bank acceptable to us. Terms for repeat buyers are discussed after the first completed shipment.
- Can I have the cargo inspected before shipment?
- Yes. You may nominate SGS, Bureau Veritas or your own inspector, and inspection takes place at the packhouse before stuffing. Third-party inspection is at the buyer's account unless agreed otherwise.
- Which documents come with a shipment?
- Commercial invoice, packing list, bill of lading, certificate of origin and phytosanitary certificate as applicable, together with any laboratory report or fumigation certificate the destination requires.
- How long does a shipment take?
- Preparation is typically 7–21 days depending on the commodity, and sea transit depends on the lane. Both are stated in the offer before you commit.
- Do you offer private-label packing?
- Yes, for processed lines. Pack size, film specification, labelling and artwork are agreed before production, and the label must comply with the destination market's food-labelling rules.
- How do I start?
- Send a request for quotation with commodity, grade, quantity, destination port and Incoterm. You will receive a written offer, normally within one business day.